Healthcare Branch Operations Manager

Medical Service Company; Troy (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

HSA Contribution

Pet Insurance

Life and AD&D insurance

Disability Insurance

Tuition Reimbursement

EAP

Referral Bonus

Social Recognition Program

Engagement Opportunities

CALM App

401k with match

Company Discounts

On-Demand Pay

Paid Time Off

Job summary

MSC in Troy, MI is seeking a dedicated Branch Operations Manager to lead and direct branch activities, driving efficiency and profitability while ensuring top-tier patient service.

You will supervise staff, coordinate with sales to grow market share, manage inventory, and uphold all state, federal, and Joint Commission policies across locations. This role requires strong leadership and driving capabilities to meet objectives.

Qualifications

• Minimum 5 years management experience; health care preferred.
• Licensed Respiratory Therapy, helpful.
• Understand reimbursement implications of industry changes.
• Demonstrated experience in supervisory practices and techniques.
• Excellent demonstrated experience in communication and customer relation skills.
• Demonstrated experience in interpersonal and organizational skills (a team player).
• Must be able to perform extensive driving as required for the position.

Responsibilities

• Lead all activities to affect operational efficiency. Analyze and allocate branch financial statements to identify areas for improvement and continued growth.
• Supervision of all branch personnel as identified in the organization’s Performance Management program (New Hire, 1:1 and Annual Evaluation).
• Manage and track progress of the FTOs established for the functions of responsibility.
• Work with sales team to coordinate the promotion of services to develop new markets, increase share of market, and obtain competitive position in industry.
• Conduct regularly scheduled branch meetings to facilitate communication between departments and keep personnel apprised of policy change and company focus.
• Oversee inventory needs and arrange for adequate stock levels.
• Implement and uphold the organization’s policies and goals.
• Maintain records and receipts for petty cash transactions.
• Oversee the branch's completion of daily cash reports and inter-branch transfer forms.
• Coordinate delivery and repairs.
• Ensure the maintenance of records and the staff's adherence to all policies required by state and federal agencies as well as Joint Commission.
• Attend all staff meetings and educational training programs as directed by supervisor.
• Perform other duties as assigned.

Skills

Management experience

Healthcare industry knowledge

Communication skills

Interpersonal skills

Organizational skills

Driving

Leadership

Education

College degree

Job description

MSC in Troy, MI is seeking a dedicated Branch Operations Manager to lead and direct branch activities, driving efficiency and profitability while ensuring top-tier patient service.

You will supervise staff, coordinate with sales to grow market share, manage inventory, and uphold all state, federal, and Joint Commission policies across locations. This role requires strong leadership and driving capabilities to meet objectives.