Branch Operations Leader | Hands-On, Growth-Driven

Crane 1 Services; Detroit (MI); On-site; USD 80,000 - 95,000; Full time

Job summary

Crane 1 Services in Detroit, MI is seeking a Branch Operations Manager to lead a safe, high-performing, customer-focused team. This role combines leadership with hands-on management to recruit, hire, train, and retain service technicians while coordinating with support resources.

The position emphasizes safety, daily huddles, field scheduling, and driving revenue and gross margin performance, with responsibility for branch P&L and customer relationships through proactive service delivery.

Qualifications

• Minimum of 5 years of proven branch management experience.

Responsibilities

• Lead a safe, high-performing, customer-focused team.
• Recruit, hire, train, and retain service technicians.
• Oversee field resource allocation, manpower and scheduling.
• Hold daily huddle to align on objectives and meet goals.
• Support sales to meet or exceed growth objectives for the branch.
• Maintain strong relationships with customers through exceptional service.
• Train, support and mentor service technicians.
• Manage branch profit and loss and approve timecards.
• Recruitment and retention for the branch.
• Drive revenue and gross margin performance.
• Engage with customers to plan maintenance needs and repairs.

Skills

Leadership

ERP systems

MS Office

Communication

Process improvement

Sage 300

CRM

Tools

Sage 300

CRM

Job description

Crane 1 Services in Detroit, MI is seeking a Branch Operations Manager to lead a safe, high-performing, customer-focused team. This role combines leadership with hands-on management to recruit, hire, train, and retain service technicians while coordinating with support resources.

The position emphasizes safety, daily huddles, field scheduling, and driving revenue and gross margin performance, with responsibility for branch P&L and customer relationships through proactive service delivery.