Manager of Branch Operations

365 Health Services; Reading (Berks County); On-site; USD 60,000 - 85,000; Full time

Job summary

365 Health Service, LLC is seeking a professional Operations Manager to coordinate and oversee branch operations, implementing company processes and formulating strategies to improve branch performance. The role includes mentoring team members, improving customer service quality, and ensuring compliance while leading new practices.

The position follows a Monday to Friday schedule from 9am to 5pm and requires a Bachelor's Degree or equivalent (preferred).

Qualifications

• Models and manages the company mission and philosophy of customer service and compliance.
• Establishes and maintains effective communication within the office as well as with clients and field personnel.
• Oversees office payroll and billing processes.
• Maintains and tracks consumer authorizations and eligibility.
• Facilitates communication with the office team to address challenges.
• Ensures initial and ongoing compliance with applicable federal, state, and legal regulations.

Responsibilities

• Model and manage the company’s mission and philosophy of customer service and compliance.
• Establish and maintain effective channels of communication within the office, with clients and field personnel.
• Oversee payroll and billing processes for the office.
• Maintain and track all consumer authorizations and eligibility.
• Facilitate communication with the office team to resolve challenges.
• Ensure compliance with all applicable federal, state, and legal regulations.

Skills

Customer service

Compliance

Communication

Leadership

Payroll & Billing

Regulatory knowledge

Education

Bachelor’s Degree or Equivalent

Job description

365 Health Service, LLC is currently looking for a

professional Operations Manager to coordinate and

oversee our branch operations. The perfect Operations

Manager will implement company processes and

practices, as well as formulate new strategies to

improve branch performance. The Branch Operations

Manager will have a key role mentoring our team

members, finding ways to increase the quality of

customer services, ensure company compliance, and

take charge with the implementation of new practices.

Schedule -

• Monday to Friday, 9am- 5pm

Education -

• Bachelor’s Degree or Equivalent (preferred)

Responsibilities -

• -Consistently models and manages the company’s mission and philosophy of customer service and compliance.
• -Establishes and maintains effective channels of communication within the office as well as with clients and field personnel. (The Mandated Reporter of the Office)
• -Oversees office payroll and billing processes.
• -Maintains and tracks all consumer authorizations and eligibility.
• -Facilitates communication with the office team to work through any challenges.
• -Ensures initial and ongoing compliance with all applicable federal, state, and legal regulations.