Healthcare AR Specialist - Remote Eligible

Gundersen Health System; Onalaska (WI); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits

Career development center

Tuition investment program

Retirement plan

Job summary

Gundersen Health System is seeking a compassionate billing support specialist to join Emplify Health, a partnership based in Wisconsin. You will audit guarantor accounts, resolve billing issues, and assist patients with payments and charity programs while handling inbound and outbound calls.

This is a full-time role with on-site training and remote-eligible work after onboarding. Strong customer service and HIPAA-compliant communication are essential to support patients and our community.

Qualifications

• High school diploma or equivalent.
• 1 year work experience, preferably in medical facility, insurance company or office setting.
• Background in healthcare is a plus.

Responsibilities

• Answer calls to resolve customer issues and patient inquiries about accounts, charges, and procedures.
• Educate patients on financial responsibilities, including payment arrangements and insurance processing.
• Document actions on patient accounts in the billing system and review for discrepancies.
• Verify demographic and insurance information while ensuring HIPAA compliance.
• Provide information about financial assistance programs and recommend improvements based on trends.

Skills

Customer service

Communication skills

Phone handling

Billing knowledge

Healthcare familiarity

Education

High school diploma

Tools

Billing software

Job description

Gundersen Health System is seeking a compassionate billing support specialist to join Emplify Health, a partnership based in Wisconsin. You will audit guarantor accounts, resolve billing issues, and assist patients with payments and charity programs while handling inbound and outbound calls.

This is a full-time role with on-site training and remote-eligible work after onboarding. Strong customer service and HIPAA-compliant communication are essential to support patients and our community.