Patient Access Specialist (Full-time)

Gundersen Lutheran Admin Svcs; United States; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Tuition reimbursement

Wellness programs

Job summary

Emplify Health—a partnership of Bellin Health and Gundersen Health System—seeks a Patient Access Specialist to support patient registration and financial clearance. You will verify demographics, estimate service costs, and communicate financial responsibilities while coordinating with clinical teams and insurers.

The role offers on-site training in Onalaska, WI, with remote eligibility after training and a 1.0 FTE schedule, 40 hours per week.

Qualifications

• High school diploma or equivalency.
• 1 year experience in an office setting requiring customer service responsibilities.
• Time management and organization skills.
• Healthcare experience and familiarity with patient eligibility, insurance, or registration scheduling is a plus.
• Strong computer skills desired.

Responsibilities

• Support patients throughout the registration and financial clearance process.
• Verify demographic and insurance information.
• Create cost estimates for upcoming services.
• Communicate patient financial responsibility to patients and teams.
• Collaborate with clinical teams and insurance carriers to ensure accuracy and a smooth patient experience.

Skills

Customer service

Time management

Organization

Attention to detail

Computer skills

Education

High school diploma

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love,

Scheduled Weekly Hours:

40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Join our team as a Patient Access Specialist! Support patients throughout the registration and financial clearance process by verifying demographic and insurance information, creating cost estimates for upcoming services, and communicating patient financial responsibility. This role works closely with clinical teams and insurance carriers to ensure accurate information and a smooth patient experience. Ideal for someone with strong customer service skills and attention to detail. If you're passionate about helping others and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact!

What's Available:

• 1.0 FTE, 40 hours/week, 8-hour shifts
• Monday - Friday between the hours of 6:30am - 5:00pm (no weekends or major holidays)
• Location: Onalaska, WI for on-site training
• Remote eligible after completion of training
• Department: Estimates

Why You'll Love it Here:

• Starting pay of $19.05/hour + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health's Career Development Center to help you navigate your career

What You Need:

• High school diploma or equivalency
• Successful completion of defined core competency testing
• 1 year experience in an office setting requiring customer service responsibilities
• Time management and organization skills
• Healthcare experience and familiarity with patient eligibility, insurance, or registration scheduling is a plus!
• Strong computer skills desired

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer