Accounts Receivable Rep

Gundersen Health System; La Crosse (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Tuition reimbursement

Job summary

Gundersen Health System in La Crosse, Wisconsin, is seeking an Accounts Receivable Representative to join our Customer Financial Service team. You will resolve patient inquiries, educate patients on financial responsibilities, and document actions in the billing system to ensure accurate account handling.

This full-time, on-site role offers continued growth opportunities within Emplify Health by Gundersen Health System and a competitive benefits package.

Qualifications

• High School Diploma or equivalency.
• Successful completion of defined core competency testing for Accounts Receivable Representatives.
• 1 year work experience, preferably in a medical facility, insurance company or office setting.

Responsibilities

• Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
• Create cost estimates for patients and assist with follow up questions.
• Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
• Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
• Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
• Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.

Skills

Customer service

Attention to detail

Effective communication

Problem solving

Education

High School Diploma

Core competency testing

Tools

Billing software

HIPAA compliance

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. Scheduled Weekly Hours: 40

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything. Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!

What's Available:

• 1.0 FTE (80 hours bi-weekly), Full-time
• Starting pay of $18.63/hr + more for experience!
• Monday - Friday between 7:00am - 6:00pm (8-hour shifts)
• Full on-site position
• Location: La Crosse, WI

What you will get:

• Starting wage of $19.05/hr + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

What You Need:

• High School Diploma or equivalency
• Successful completion of defined core competency testing for Accounts Receivable Representatives.
• 1 year work experience, preferably working in a medical facility, insurance company or office setting.

What You'll Do:

• Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
• Create cost estimates for patients and assist with any follow up questions.
• Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
• Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
• Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
• Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.

What You Can Expect:

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.