Manager | Government Billing & Collections

Gundersen Health System; Wisconsin; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Gundersen Health System in Wisconsin is seeking a Manager of Government Billing and Collection to lead the daily operations of the insurance billing and collections team, with a focus on Medicaid, Medicare, and other government programs. This role drives accuracy, efficiency, and compliance while guiding cross-functional work to reduce denials and improve throughput.

The ideal candidate has a Bachelor’s degree in a related field and at least five years in billing or accounts receivable,

Qualifications

• Bachelor’s degree in healthcare management, business, accounting, or related field.
• Minimum 5 years in billing or accounts receivable.
• At least 2 years in a supervisory/managerial role.

Responsibilities

• Oversee daily billing department operations to ensure timely invoice generation.
• Develop, implement, and optimize billing processes for accuracy and efficiency.
• Use KPIs, dashboards, and scorecards to monitor performance and direct resources.
• Analyze billing data to identify trends and improvements.
• Collaborate with departments to resolve billing inquiries and disputes quickly.
• Lead billing specialists with guidance, training, and performance evaluations.
• Prepare reports on billing performance for senior management.
• Ensure compliance with financial regulations and company policies.
• Lead systemwide initiatives to improve billing processes.
• Maintain effective cross-functional communication.

Skills

Billing operations

Data analysis

Leadership

Education

Bachelor’s degree in Healthcare Management, Business Administration, Accounting, or related field

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

Location: Remote

Candidates must reside in WI, IA, MN, or MI at the time of hire.

The Manager of Government Billing and Collection is responsible for the daily operations of the insurance billing and collections department, with a focus on straight Medicaid, Medicare, and insurance follow-up. This role oversees complex billing processes while ensuring accuracy, efficiency, and compliance with established policies. The Manager will help drive improvements through technology, process automation, and best practices that strengthen departmental productivity and reduce denials. This position works closely with cross-functional teams to streamline billing procedures, support organizational performance metrics, and maintain compliance with regulatory requirements.

What you’ll do:

• Oversee the daily operations of the billing department to ensure timely and accurate invoice generation.
• Develop, implement, and optimize billing processes and procedures to improve efficiency and accuracy.
• Use key performance indicators, dashboards, and scorecards to monitor performance and direct resources as needed.
• Analyze billing data to identify trends and discrepancies, and recommend improvements.
• Collaborate with other departments to resolve billing inquiries and customer disputes quickly.
• Manage billing specialists by providing guidance, training, and performance evaluations.
• Prepare and present regular reports on billing performance metrics to senior management.
• Ensure compliance with financial regulations and company policies related to billing and collections.
• Lead systemwide initiatives and work collaboratively with other departments to improve billing processes.
• Maintain effective communication and interpersonal skills to support cross-functional teamwork.

What you’ll need:

• Education: Required: Bachelor’s degree in Healthcare Management, Business Administration, Accounting, or a related field.
• Experience: Required: Minimum of 5 years of experience in billing or accounts receivable, including at least 2 years in a managerial role.

Core Leadership Responsibilities

Organizational Strategy and Implementation: Recognizes market trends, assesses impact on the area of responsibility, contributes to strategic plans, develops operational plans, and ensures communication and alignment across staff.

Fiscal Management: Uses established processes to ensure accountability for effective operations and resource management.

Human Resource Management: Selects, aligns, develops, motivates, manages, and retains a team of highly skilled employees.

Excellence in Service and Quality: Supports quality patient care, safety, patient experience, and customer service through continuous quality improvement and thoughtful system design.

Organizational Leadership: Provides leadership to accomplish objectives through integrated processes and collaboration. Maintains accountability for implementation of regulatory requirements. Serves as liaison to the community.

Performs additional duties as assigned by the department.

Why Emplify Health?

Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

Remote Work Opportunity:

This position is eligible for hybrid work. However, candidates must be residents of Wisconsin (WI), Iowa (IA), Michigan (MI), or Minnesota (MN) at the time of hire. Candidates will ideally live within a reasonable driving distance to La Crosse or Green Bay, WI.

If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating.

This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years.

Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you.

We've made it a priority to enrich the lives of our employees as they find a career they love.

Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve.

You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities.

This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.