Healthcare App Support Lead & Training Champion

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 85,000 - 125,000; Full time

Job summary

CommunityCare HMO Inc. is seeking an Application Support Lead to strengthen Service Delivery by building application knowledge, documentation, and training.

You will serve as a trusted escalation point for cross-department system issues and work to resolve business-critical application problems. The role requires delivering formal training programs, maintaining runbooks, and partnering with multiple business units to ensure timely triage and resolution of escalations.

Qualifications

• Proven ability to troubleshoot and resolve issues across multiple enterprise applications and departments.
• Excellent communication and facilitation skills, with the ability to translate technical issues for non-technical stakeholders.
• Demonstrated ability to build documentation, runbooks, and training materials that transfer knowledge effectively.
• Strong relationship-management skills; comfortable serving as a trusted point of contact for multiple business units.
• Successful completion of Health Care Sanctions background check.

Responsibilities

• Author and maintain documented application-support procedures and troubleshooting runbooks for support teams to use independently.
• Build and deliver a formal training and knowledge-transfer program to raise enterprise-application troubleshooting capability across Service Delivery.
• Manage triage and resolution for escalated, business-critical application issues.
• Serve as the primary subject-matter expert and escalation contact for core business applications; partner with stakeholders across departments to ensure timely, appropriate triage and resolution of escalated issues.
• Investigate and resolve multi-system issues spanning access, data accuracy, and system-problem reports across customer and provider facing portals.
• Assist in identifying recurring failure patterns and candidate work for the next wave of Tier 2 training and ownership.
• Document and prepare reports on escalation volume, resolution time, and recurring system issues.
• Perform other job-related duties as required or assigned.

Skills

Troubleshooting across apps

Cross-department communication

Documentation & runbooks

Training program development

Stakeholder relationship mgmt

Health Care Sanctions background check

Job description

CommunityCare HMO Inc. is seeking an Application Support Lead to strengthen Service Delivery by building application knowledge, documentation, and training.

You will serve as a trusted escalation point for cross-department system issues and work to resolve business-critical application problems. The role requires delivering formal training programs, maintaining runbooks, and partnering with multiple business units to ensure timely triage and resolution of escalations.