Remote Clinical Apps Support Specialist & Trainer

Care Resource; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Care Resource in Miami, FL is seeking a Clinical Applications Support Specialist to assess clinical applications, identify performance issues, and ensure alignment with clinical and compliance objectives.

You will provide timely user-focused support to both non-technical and technical users, work with IT and quality teams, assist with data cleanup, documentation, training, and participate in ongoing system upgrades.

Qualifications

• Three years of hands-on experience with electronic health records and clinical applications.
• Experience providing end-user support and troubleshooting in healthcare IT.
• Ability to develop user documentation and training materials.
• Strong written and verbal communication in healthcare environments.

Responsibilities

• Assess assigned clinical applications to identify performance issues and data integrity concerns.
• Provide timely, professional, and user-focused support to resolve issues related to clinical applications.
• Collaborate with IT, quality, and operations teams to resolve helpdesk tickets and support system functionality.
• Develop and maintain technical and operational documentation and training resources.

Skills

Multitasking

Verbal Communication

Systems Administration

Microsoft Office

Information Technology

Education

Bachelor's degree in Information Technology

Tools

EHR Systems

Job description

Care Resource in Miami, FL is seeking a Clinical Applications Support Specialist to assess clinical applications, identify performance issues, and ensure alignment with clinical and compliance objectives.

You will provide timely user-focused support to both non-technical and technical users, work with IT and quality teams, assist with data cleanup, documentation, training, and participate in ongoing system upgrades.