Healthcare Admissions Concierge — Welcoming Tours & Onboarding

FutureCare; Baltimore (MD); Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

FutureCare is seeking an Admissions Concierge to warmly welcome prospective residents and their families, guiding them through pre-admission paperwork and coordination of admission activities. You will work with a multidisciplinary team to ensure a smooth transition into care, maintain confidentiality, and support a positive resident experience.

Highlights include room readiness, referral follow-up, and strong emphasis on customer service within a healthcare setting.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Excellent verbal and written communication, interpersonal, and organizational skills.
• Strong customer service with hospitality focus.
• Proficiency in MS Office including Word, Excel, Outlook; ability to learn other systems.
• Ability to multitask and work in fast-paced environment.
• Experience in healthcare administration or medical office preferred.

Responsabilités

• Serve as a welcoming first point of contact for residents, families, visitors, vendors, referral sources, and prospective residents.
• Conduct facility tours and provide a positive hospitality experience for prospective residents and their families.
• Assist with pre-admission paperwork, referral processing, and coordination of admission arrangements.
• Monitor referral systems and help ensure timely follow-up and processing of incoming referrals.
• Coordinate admission activities with hospitals, physicians, families, transportation providers, and facility departments.
• Prepare and complete admission documentation, including admission agreements, contracts, required forms, resident photographs, and admission packets.
• Welcome new residents and their families and coordinate their arrival and transition to the facility.
• Communicate with Nursing, Environmental Services, Dietary, Therapy, Social Services, Activities, and other departments to support a smooth admission process.
• Assist with checking room readiness and coordinating hospitality details before a resident’s arrival.
• Provide administrative support, including filing, scanning, copying, faxing, maintaining admission records, ordering office supplies, and preparing reports.
• Schedule appointments, meetings, and tours, and assist with family meetings, facility events, and outreach activities.
• Provide coverage for the Admissions Office when the Admissions Director is unavailable.
• Maintain confidentiality and comply with HIPAA requirements, company policies, and applicable standards of professionalism and customer service.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Customer service

Formation

High school diploma or equivalent

Associate or Bachelor's degree preferred

Outils

Microsoft Word

Excel

Outlook

Description du poste

FutureCare is seeking an Admissions Concierge to warmly welcome prospective residents and their families, guiding them through pre-admission paperwork and coordination of admission activities. You will work with a multidisciplinary team to ensure a smooth transition into care, maintain confidentiality, and support a positive resident experience.

Highlights include room readiness, referral follow-up, and strong emphasis on customer service within a healthcare setting.