Admissions Concierge: Welcome & Care Experience

WeCare Centers; Waynesburg (Greene County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Voluntary Benefits

Same Day Pay

EAP

401k

Employee Referral Bonus

Job summary

WeCare Centers in Cedarhurst, NY seeks an Admissions Concierge to provide a warm, structured welcome to new residents and families, while supporting the admissions team with a smooth transition process.

This Monday–Friday role follows a focused weekly workflow—onboarding support, satisfaction rounds, discharge follow-up, data tracking, and weekly reports—collaborating with nursing, dietary, housekeeping, and therapy to ensure a positive first day.

Qualifications

• Previous customer service experience.
• Previous health care experience.

Responsibilities

• Conduct follow-up rounding on prior week’s new admissions to assess satisfaction and unresolved concerns.
• Review how new admissions fared over the weekend, liaising with nursing, dietary, housekeeping, and therapy.
• Identify discharges expected this week and ensure discharge planning needs are in place.
• Confirm readiness for all scheduled admissions (room setup, signage, supplies).
• Coordinate with nursing, dietary, and housekeeping to ensure a positive first-day experience.
• Greet new admissions and families upon arrival, assist with orientation, and initiate welcome rounds.
• Begin admission tracking documentation for new arrivals.
• Conduct general satisfaction rounds on long-term care units.
• Serve as liaison between families and department leaders to address concerns quickly.
• Reinforce facility amenities, activities, and contact information.
• Maintain and update the Admissions Tracker, documenting each new admission with dates, feedback, and key milestones.
• Ensure all residents discharged this week have been offered surveys and Google review cards.
• Begin compiling the weekly Concierge Report, noting trends, follow-ups, and survey outcomes.
• Other job duties as assigned.

Skills

Customer service

Healthcare experience

Job description

WeCare Centers in Cedarhurst, NY seeks an Admissions Concierge to provide a warm, structured welcome to new residents and families, while supporting the admissions team with a smooth transition process.

This Monday–Friday role follows a focused weekly workflow—onboarding support, satisfaction rounds, discharge follow-up, data tracking, and weekly reports—collaborating with nursing, dietary, housekeeping, and therapy to ensure a positive first day.