Healthcare Admissions Concierge & Tours Specialist

Apploi; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid Time Off

Excellent compensation

Job summary

Apploi is seeking a concierge/admission personnel to support the admission leader in daily duties, including maintaining guidelines, marketing programs, room preparation, and conducting tours and visits for prospective residents.

Responsibilities include handling inquiries, guiding families through the admission process, verifying financial data, and ensuring smooth transitions into the facility while upholding professional standards.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and participates in updating admissions criteria, policies and procedures.
• Markets programs and facilities by providing information and conducting tours for prospective residents/referral sources.
• Handles inquiries and gathers admission, Medicare facts, and room rate information; uses e-discharge & hospital data.
• Assists with census development and maintains knowledge of market areas and referral sources.
• Screens prospective residents against criteria and refers as needed; resolves dissatisfaction and suggests policy changes.
• May assist in contacting families after admission/discharge to determine satisfaction.

Skills

Healthcare experience

Long-term care familiarity

Professional appearance & comms

Job description

Apploi is seeking a concierge/admission personnel to support the admission leader in daily duties, including maintaining guidelines, marketing programs, room preparation, and conducting tours and visits for prospective residents.

Responsibilities include handling inquiries, guiding families through the admission process, verifying financial data, and ensuring smooth transitions into the facility while upholding professional standards.