Admissions Concierge — Craft Seamless First-Day Experiences

WeCare at Rolling Meadows; Waynesburg (Greene County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Referral Bonus

Health Insurance

Dental Insurance

Vision Insurance

Voluntary Benefits

Same Day Pay

EAP

401k

Job summary

WeCare Centers in Cedarhurst, NY is seeking an Admissions Concierge to provide a warm, structured welcome and support the admissions team through onboarding, data tracking, and weekly reporting. You will coordinate with nursing, dietary, and housekeeping to ensure smooth transitions, greet families, complete admission rounds, and help build a positive first impression for new residents.

This Monday–Friday role emphasizes teamwork, attention to detail, and compassionate service in a vibrant

Qualifications

• Previous customer service experience.
• Previous health care experience.

Responsibilities

• Conduct follow-up rounding on prior week’s new admissions to assess satisfaction and unresolved concerns
• Review how new admissions fared over the weekend, liaising with nursing, dietary, housekeeping, and therapy
• Identify discharges expected this week and ensure discharge planning needs are in place
• Confirm readiness for all scheduled admissions (room setup, signage, supplies)
• Coordinate with nursing, dietary, and housekeeping to ensure a positive first-day experience
• Greet new admissions and families upon arrival, assist with orientation, and initiate welcome rounds
• Begin admission tracking documentation for new arrivals
• Conduct general satisfaction rounds on long-term care units
• Serve as liaison between families and department leaders to address concerns quickly
• Reinforce facility amenities, activities, and contact information
• Maintain and update the Admissions Tracker, documenting each new admission with dates, feedback, and key milestones
• Ensure all residents discharged this week have been offered surveys and Google review cards
• Begin compiling the weekly Concierge Report, noting trends, follow-ups, and survey outcomes
• Other job duties as assigned.

Skills

Customer service

Healthcare experience

Job description

WeCare Centers in Cedarhurst, NY is seeking an Admissions Concierge to provide a warm, structured welcome and support the admissions team through onboarding, data tracking, and weekly reporting. You will coordinate with nursing, dietary, and housekeeping to ensure smooth transitions, greet families, complete admission rounds, and help build a positive first impression for new residents.

This Monday–Friday role emphasizes teamwork, attention to detail, and compassionate service in a vibrant