Healthcare Admin Supervisor: Patient Services Lead

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at the Chalmers P. Wylie VA Medical Center in Columbus, OH.

The role requires leading patient support staff, coordinating clinic processes, and ensuring quality care across multiple clinics. Qualified candidates will have strong administrative leadership, staff development, and budget planning abilities, with excellent communication and customer service skills.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to subordinates in a patient support setting.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Responsibilities

• Supervises and directs administrative patient support staff in a VA medical center setting.
• Plans, evaluates, and improves patient flow and clinic operations.
• Provides performance evaluations, makes staffing decisions, and oversees staff development.

Skills

Staff management

Administrative leadership

Communication skills

Staff training

Budget planning

Education

High school diploma / GED

Job description

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at the Chalmers P. Wylie VA Medical Center in Columbus, OH.

The role requires leading patient support staff, coordinating clinic processes, and ensuring quality care across multiple clinics. Qualified candidates will have strong administrative leadership, staff development, and budget planning abilities, with excellent communication and customer service skills.