Medical Support Supervisor – Clinic Operations Leader

Veterans Health Administration; Montrose (NY); On-site; USD 66,000 - 86,000; Full time

Job summary

Veterans Health Administration in New York/ Hudson Valley care system seeks a Supervisory Medical Support Assistant to lead administrative teams, manage clinic operations, and ensure policy-compliant processes. The role includes training staff, coordinating onboarding, and overseeing data capture and reporting for VA programs.

The incumbent will supervise scheduling, patient service resolution, and the maintenance of clinical data accuracy, while collaborating with leadership to meet program

Qualifications

• Experience in medical office management
• Ability to develop and implement training programs
• Familiarity with VA scheduling policies and procedures
• Strong data reporting and analytics skills
• Customer service and patient issue resolution skills

Responsibilities

• Serve as a member of the Output Leadership Team and contribute to strategic planning
• Manage multiple healthcare clinics and ensure administrative procedures are followed
• Train and orient new employees and coordinate onboarding for 90 days
• Review weekly reports to identify backlogs and take corrective action
• Coordinate data from multiple sources and generate reports for VA programs

Skills

Office management

Training development

Policy compliance

Data reporting

Customer service

Tools

MS Office

EMR systems

Job description

Veterans Health Administration in New York/ Hudson Valley care system seeks a Supervisory Medical Support Assistant to lead administrative teams, manage clinic operations, and ensure policy-compliant processes. The role includes training staff, coordinating onboarding, and overseeing data capture and reporting for VA programs.

The incumbent will supervise scheduling, patient service resolution, and the maintenance of clinical data accuracy, while collaborating with leadership to meet program