Clinic Operations Supervisor – Medical Support

U.S. Department of Veterans Affairs; Montrose (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The U.S. Department of Veterans Affairs—Hudson Valley Care system—seeks a Supervisory Medical Support Assistant responsible for leading patient support teams across several clinics.

The role directs administrative procedures, trains staff, and ensures compliance with VA guidelines to maintain quality of care for veterans in the Hudson Valley area. Ideal candidates will have supervisory experience, strong leadership and communication skills, and the ability to manage schedules, data, and

Qualifications

• One year of creditable experience at the next lower grade
• Advanced knowledge of managing or leading patient support staff in a clinic
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader

Responsibilities

• Acts as office manager for multiple healthcare clinics and coordinates administrative procedures
• Establishes work priorities and identifies training needs for staff
• Conducts regular trainings and orientations for new employees
• Reviews weekly production reports and resolves backlogs and scheduling errors
• Maintains clerical guidelines and prepares training materials
• Coordinates data from various sources and generates reports
• Ensures compliance with VA regulations and clinic policies

Skills

Leadership

Team management

Customer service

Communication

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs—Hudson Valley Care system—seeks a Supervisory Medical Support Assistant responsible for leading patient support teams across several clinics.

The role directs administrative procedures, trains staff, and ensures compliance with VA guidelines to maintain quality of care for veterans in the Hudson Valley area. Ideal candidates will have supervisory experience, strong leadership and communication skills, and the ability to manage schedules, data, and