Healthcare Admin & Patient Services Coordinator

1103 Team Member Services; Ocala (FL); On-site; USD 45,461,000 - 72,609,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403(b) retirement plan

Parental leave

Career development

Whole person well-being resources

Mental health resources and support

Pet benefits

Job summary

AdventHealth in Ocala, FL is seeking a patient services/registrar role to support front-desk operations and manage patient interactions. The position involves facilitating medical record requests, scheduling appointments, collecting payments, and ensuring accurate documentation.

Qualifications include a high school grad and 1+ year related experience preferred. This full-time role offers day shifts and benefits from day one.

Qualifications

• High School Grad or Equiv [Required]
• 1+ year related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains medical records and patient information to support patient care needs and distributes documentation timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth in Ocala, FL is seeking a patient services/registrar role to support front-desk operations and manage patient interactions. The position involves facilitating medical record requests, scheduling appointments, collecting payments, and ensuring accurate documentation.

Qualifications include a high school grad and 1+ year related experience preferred. This full-time role offers day shifts and benefits from day one.