Healthcare Admin Assistant - Patient Concierge

AdventHealth; Asheville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Asheville, NC is seeking a friendly, patient-focused Front Desk/Medical Records Assistant to welcome visitors, schedule and direct patients, and facilitate timely medical record requests.

You will handle calls, greet patients, and support daily closing procedures, while following department policies. Requires high school diploma and 1+ year related experience preferred; benefits include Day One coverage and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• 1+ years of related experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Job description

AdventHealth in Asheville, NC is seeking a friendly, patient-focused Front Desk/Medical Records Assistant to welcome visitors, schedule and direct patients, and facilitate timely medical record requests.

You will handle calls, greet patients, and support daily closing procedures, while following department policies. Requires high school diploma and 1+ year related experience preferred; benefits include Day One coverage and growth opportunities.