Medical Office Assistant - Urology (Front Desk)

AdventHealth; Asheville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Asheville, NC is seeking an administrative associate to support front desk operations at the 1 Doctors Park location. You will greet patients, collect insurance information, schedule appointments, and verify coverage to ensure smooth visits.

Responsibilities include handling calls, processing referrals and payments, and coordinating records with timely documentation. High school diploma required; 1+ year related experience preferred; day shift, full-time role.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience is preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Asheville, NC is seeking an administrative associate to support front desk operations at the 1 Doctors Park location. You will greet patients, collect insurance information, schedule appointments, and verify coverage to ensure smooth visits.

Responsibilities include handling calls, processing referrals and payments, and coordinating records with timely documentation. High school diploma required; 1+ year related experience preferred; day shift, full-time role.