Medical Office Coordinator — Patient Access & Scheduling

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking a Health Records/Administrative Clerk to support patient data flow in a busy outpatient setting. The role handles medical records requests, appointment scheduling, insurance verification, and payment collection during a day-shift schedule.

Education requires a High School Grad or equivalent; 1+ year related experience is preferred. This is a full-time position with benefits from day one and opportunities for career development.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Skills

Medical records management

Scheduling

Phone etiquette

Documentation

Education

High School Grad or Equiv

Tools

Office software

Job description

AdventHealth in Hendersonville, NC is seeking a Health Records/Administrative Clerk to support patient data flow in a busy outpatient setting. The role handles medical records requests, appointment scheduling, insurance verification, and payment collection during a day-shift schedule.

Education requires a High School Grad or equivalent; 1+ year related experience is preferred. This is a full-time position with benefits from day one and opportunities for career development.