Healthcare Admin Assistant II – Patient Services

Sheppard Pratt; Frederick (MD); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Sheppard Pratt is seeking an administrative assistant to support clinic operations, patient intake, and billing processes. You will handle co-payments, scheduling, and maintaining patient records while assisting with routine administrative duties in a fast-paced health care setting.

The role emphasizes attention to detail, confidentiality, and strong customer service. Prior health care exposure is preferred and staff development is supported.

Qualifications

• High school diploma required; an Associate's degree is preferred.
• 1–2 years of progressively more responsible administrative experience.
• Prior health care setting experience is preferred but not required.
• Commitment to excellent customer service for clients and staff.
• Ability to protect client confidentiality and privacy.

Responsibilities

• Receive clinic clients, collect co-payments, route calls and messages.
• Schedule client follow-up appointments and maintain records.
• Maintain client records, file information, and process paperwork.
• Assist with Electronic Health Records and data systems upkeep.
• Maintain clinic facilities for secure functioning; support staff with tasks.
• Provide backup support to Intake and other admin staff as needed; process authorizations.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Associates Degree in business administration or related field

Tools

Electronic Health Record

Data software

Job description

Sheppard Pratt is seeking an administrative assistant to support clinic operations, patient intake, and billing processes. You will handle co-payments, scheduling, and maintaining patient records while assisting with routine administrative duties in a fast-paced health care setting.

The role emphasizes attention to detail, confidentiality, and strong customer service. Prior health care exposure is preferred and staff development is supported.