Administrative Assistant II, Outpatient Clinic

Sheppard Pratt; Baltimore (MD); On-site; USD 2,976,000 - 3,072,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical benefits

Dental benefits

Vision benefits

403b match

Paid time off

EAP

Job summary

Sheppard Pratt is seeking an administrative assistant to support clinic operations in Baltimore. You will handle front-desk tasks, schedule follow-ups, and maintain patient records with attention to privacy and accuracy.

Responsibilities include processing co-pays, assisting with referrals and pre-authorizations, and supporting the medical staff with secure data entry in our EHR system. Prior healthcare experience is preferred but not required.

Qualifications

• High school diploma required; associate degree preferred.
• Healthcare setting experience preferred but not required.
• Commitment to excellent customer service and confidentiality.
• 1-2 years of progressively more responsible administrative experience.
• Proficient with computer systems and data software including EHR.

Responsibilities

• Receive clinic clients, collect co-payments, route calls and messages.
• Schedule client follow-up appointments and maintain calendars.
• Maintain and file client medical records and related paperwork.
• Assist with OMHC electronic health records maintenance.
• Keep clinic facilities secure and functioning smoothly.
• Support staff with faxes, medication refills, pre-authorizations, and deliveries.
• Provide backup to Intake and other admin staff; complete authorizations and eligibility checks.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

Communication

Education

High school diploma

Associates preferred

Tools

Electronic Health Record (EHR) systems

Data entry software

Job description

• Receive clinic clients; collect client co-payments; receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records in good order; file client information; process client and other administrative paperwork
• Assist with maintenance of OMHC electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications
• Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks

What To Expect.

• Receive clinic clients; collect client co-payments; receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records in good order; file client information; process client and other administrative paperwork
• Assist with maintenance of OMHC electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications
• Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks

What You'll Get From Us.

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

This position has a pay range of $20.60 - $22.27/hr.

What We Need From You.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• Work requires 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!