Healthcare Admin Assistant II- Patient Scheduling & Records

Sheppard Pratt Careers; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement match

Paid time off

Employee Assistance Program

Job summary

Sheppard Pratt is seeking an on-site Administrative Assistant in Baltimore, MD to support clinic operations and patient flow. You will handle front-desk tasks, process payments, and coordinate scheduling with a multi-disciplinary team.

The role requires a high school diploma (associates preferred), and 1–2 years of progressive administrative experience in a health-care environment. Strong organizational skills and confidentiality are essential for success.

Qualifications

• Commitment to excellent customer service for clients and staff.
• Ability to multi-task in a high volume, fast-paced health care environment.
• Prior experience in a health care setting is preferred but not required.

Responsibilities

• Receive clinic clients; collect client co-payments; receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records in good order; file client information; process client and other administrative paperwork.
• Assist with maintenance of OMHC electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications.
• Provide backup assistance to Intake and other administrative staff; complete insurance authorizations and eligibility checks.

Skills

Customer service

Data entry

EHR systems

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Associates Degree in business administration or related field

Tools

Electronic Health Record (EHR)

Job description

Sheppard Pratt is seeking an on-site Administrative Assistant in Baltimore, MD to support clinic operations and patient flow. You will handle front-desk tasks, process payments, and coordinate scheduling with a multi-disciplinary team.

The role requires a high school diploma (associates preferred), and 1–2 years of progressive administrative experience in a health-care environment. Strong organizational skills and confidentiality are essential for success.