Administrative Assistant II, Outpatient Clinic

Sheppard Pratt; Frederick (MD); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Sheppard Pratt is seeking an administrative assistant to support clinic operations, patient intake, and billing processes. You will handle co-payments, scheduling, and maintaining patient records while assisting with routine administrative duties in a fast-paced health care setting.

The role emphasizes attention to detail, confidentiality, and strong customer service. Prior health care exposure is preferred and staff development is supported.

Qualifications

• High school diploma required; an Associate's degree is preferred.
• 1–2 years of progressively more responsible administrative experience.
• Prior health care setting experience is preferred but not required.
• Commitment to excellent customer service for clients and staff.
• Ability to protect client confidentiality and privacy.

Responsibilities

• Receive clinic clients, collect co-payments, route calls and messages.
• Schedule client follow-up appointments and maintain records.
• Maintain client records, file information, and process paperwork.
• Assist with Electronic Health Records and data systems upkeep.
• Maintain clinic facilities for secure functioning; support staff with tasks.
• Provide backup support to Intake and other admin staff as needed; process authorizations.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Associates Degree in business administration or related field

Tools

Electronic Health Record

Data software

Job description

What to expect.

Primary responsibilities include:

• Receive clinic clients; collect client co-payments; receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records in good order; file client information; process client and other administrative paperwork
• Assist with maintenance of OMHC electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications
• Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

This position has a pay range of $20.60 - $22.27/hr.

What we need from you.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• Work requires 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!