Healthcare Admin Assistant II: EHR & Patient Support

Sheppard Pratt; Baltimore (MD); On-site; USD 2,976,000 - 3,072,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical benefits

Dental benefits

Vision benefits

403b match

Paid time off

EAP

Job summary

Sheppard Pratt is seeking an administrative assistant to support clinic operations in Baltimore. You will handle front-desk tasks, schedule follow-ups, and maintain patient records with attention to privacy and accuracy.

Responsibilities include processing co-pays, assisting with referrals and pre-authorizations, and supporting the medical staff with secure data entry in our EHR system. Prior healthcare experience is preferred but not required.

Qualifications

• High school diploma required; associate degree preferred.
• Healthcare setting experience preferred but not required.
• Commitment to excellent customer service and confidentiality.
• 1-2 years of progressively more responsible administrative experience.
• Proficient with computer systems and data software including EHR.

Responsibilities

• Receive clinic clients, collect co-payments, route calls and messages.
• Schedule client follow-up appointments and maintain calendars.
• Maintain and file client medical records and related paperwork.
• Assist with OMHC electronic health records maintenance.
• Keep clinic facilities secure and functioning smoothly.
• Support staff with faxes, medication refills, pre-authorizations, and deliveries.
• Provide backup to Intake and other admin staff; complete authorizations and eligibility checks.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

Communication

Education

High school diploma

Associates preferred

Tools

Electronic Health Record (EHR) systems

Data entry software

Job description

Sheppard Pratt is seeking an administrative assistant to support clinic operations in Baltimore. You will handle front-desk tasks, schedule follow-ups, and maintain patient records with attention to privacy and accuracy.

Responsibilities include processing co-pays, assisting with referrals and pre-authorizations, and supporting the medical staff with secure data entry in our EHR system. Prior healthcare experience is preferred but not required.