Administrative Assistant II, Outpatient Clinic

Sheppard Pratt Careers; Baltimore (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement match

Paid time off

Employee Assistance Program

Job summary

Sheppard Pratt is seeking an on-site Administrative Assistant in Baltimore, MD to support clinic operations and patient flow. You will handle front-desk tasks, process payments, and coordinate scheduling with a multi-disciplinary team.

The role requires a high school diploma (associates preferred), and 1–2 years of progressive administrative experience in a health-care environment. Strong organizational skills and confidentiality are essential for success.

Qualifications

• Commitment to excellent customer service for clients and staff.
• Ability to multi-task in a high volume, fast-paced health care environment.
• Prior experience in a health care setting is preferred but not required.

Responsibilities

• Receive clinic clients; collect client co-payments; receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records in good order; file client information; process client and other administrative paperwork.
• Assist with maintenance of OMHC electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications.
• Provide backup assistance to Intake and other administrative staff; complete insurance authorizations and eligibility checks.

Skills

Customer service

Data entry

EHR systems

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Associates Degree in business administration or related field

Tools

Electronic Health Record (EHR)

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on September 3, 2026

Locations

Showing 1 location

Baltimore, MD 21218, USA

• On-site
• Hourly Range : $20.60 USD to $22.28 USD
• Administrative
• Full-Time
• Requisition #: ADMIN012755

Description

What to expect.

Primary responsibilities include:

• Receive clinic clients; collect client co-payments; receive and route telephone calls
• Schedule client follow-up appointments
• Maintain client medical records in good order; file client information; process client and other administrative paperwork
• Assist with maintenance of OMHC electronic health records
• Maintain clinic facilities for optimal and secure functioning
• Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications
• Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

This position has a pay range of $20.60 - $22.27/hr.

What we need from you.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• Work requires 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.