Healthcare Admin & Appointment Scheduling Specialist

Virtual Coworker; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Virtual Coworker is seeking an administrative assistant in the United States to support a physiotherapy practice. You will answer calls, schedule and manage appointments, and handle referrals from doctors and healthcare providers.

You will welcome new clients, collect information, maintain client records in the practice management system, and coordinate mobile physiotherapy appointments. Strong organizational skills and attention to detail are essential.

Responsibilities

• Answer and manage approximately 6 incoming phone calls per day with friendly, professional customer service.
• Assist clients with appointment bookings, cancellations, and rescheduling.
• Manage referrals from doctors and healthcare providers.
• Welcome new clients, collect information, and arrange appointments.
• Refer complex questions to the appropriate physiotherapist.
• Maintain client records in the practice management system.
• Coordinate appointments for the mobile physiotherapy team.
• Communicate appointment changes to the physiotherapists.
• Follow standard operating procedures for routine administrative tasks.
• Complete general back-end administration accurately and efficiently.
• Assist with general administrative and ad hoc tasks as required.

Job description

Virtual Coworker is seeking an administrative assistant in the United States to support a physiotherapy practice. You will answer calls, schedule and manage appointments, and handle referrals from doctors and healthcare providers.

You will welcome new clients, collect information, maintain client records in the practice management system, and coordinate mobile physiotherapy appointments. Strong organizational skills and attention to detail are essential.