Healthcare Access & Scheduling Specialist

Veterans Health Administration; Hibbing (MN); On-site; USD 43,000 - 63,000; Full time

Job summary

The Veterans Health Administration Hibbing VA Clinic in Hibbing, MN is seeking an Advanced Medical Support Assistant. This role serves as the first point of contact for units, clinics, patients and call centers, handling appointment scheduling and order management across electronic medical records.

Ideal candidates will have a high school diploma or equivalent, proficiency in English, and the ability to work with interdisciplinary teams to ensure timely access to care.

Qualifications

• No prior experience required; responsibilities include scheduling, greeting patients, and coordinating with clinical staff.
• Knowledge of health care processes and how to access care across disciplines.
• Ability to communicate effectively with patients and staff, and to manage administrative tasks per VA guidelines.

Responsibilities

• Serve as initial point of contact for units, clinics, patients, call centers, and related stakeholders.
• Schedule patient appointments and track scheduling activities.
• Review, interpret, and respond to electronic orders and consults within the electronic medical record system.
• Greet patients, relay messages to appropriate medical staff, and support front-desk operations.

Skills

Access to care

Interdisciplinary coordination

Medical terminology

Team collaboration

Prioritization & organization

Effective communication

Education

High school diploma / GED

Job description

The Veterans Health Administration Hibbing VA Clinic in Hibbing, MN is seeking an Advanced Medical Support Assistant. This role serves as the first point of contact for units, clinics, patients and call centers, handling appointment scheduling and order management across electronic medical records.

Ideal candidates will have a high school diploma or equivalent, proficiency in English, and the ability to work with interdisciplinary teams to ensure timely access to care.