Advanced Medical Support Assistant: Care Access & Scheduling

US-Department-of-Veterans-Affair; Hibbing (MN); On-site; USD 41,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant will serve with the Mental Health Service Line at the Hibbing VA Clinic in Hibbing, MN. Primary duties include acting as the first point of contact for units, clinics, patients, and call centers, and scheduling appointments while managing electronic orders in the EMR.

Responsibilities also cover tracking and responding to orders and consults, reviewing EMR entries, and coordinating with clinicians to ensure timely patient care and accurate information flow

Qualifications

• High school diploma, GED, or equivalent required.
• Familiarity with healthcare administrative tasks preferred.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Serve as initial point of contact for units, clinics, patients, and callers.
• Schedule patient appointments and manage calendars.
• Track and respond to electronic orders and consults in the EMR.
• Review and relay information in the electronic medical record system.
• Coordinate with clinical staff to ensure timely patient care.

Skills

Appointment scheduling

EMR access

Patient interaction

Phone and email comms

Documentation

Education

High school diploma

Tools

Electronic Health Records (EHR)

Job description

The Advanced Medical Support Assistant will serve with the Mental Health Service Line at the Hibbing VA Clinic in Hibbing, MN. Primary duties include acting as the first point of contact for units, clinics, patients, and call centers, and scheduling appointments while managing electronic orders in the EMR.

Responsibilities also cover tracking and responding to orders and consults, reviewing EMR entries, and coordinating with clinicians to ensure timely patient care and accurate information flow