Health & Wellness Account Manager: Growth & Upsell

Fullsteam Personnel, LLC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Fullsteam Personnel, LLC is hiring an Account Manager for the Health and Wellness vertical. You will cultivate relationships with existing clients, identify upsell opportunities, and ensure continued satisfaction with software solutions and services.

The role emphasizes strategic account planning, contract renewals, and collaboration with the Customer Success team to achieve renewal and expansion targets.

Qualifications

• Bachelor’s degree preferred; 3+ years software sales experience in SMB/mid-market recommended.
• Experience with expanding existing accounts and driving upsell/cross-sell within customer base.

Responsibilities

• Develop and maintain relationships with key stakeholders within existing customer base.
• Create and execute strategic account plans to identify growth opportunities.
• Understand customers' business needs and match to qualifying products and solutions.
• Identify opportunities to upsell and cross-sell products and services.
• Advocate for customers' needs and ensure high levels of service.
• Manage contract renewals to minimize churn.
• Collaborate with Customer Success to drive product adoption and outcomes.
• Address customer issues promptly with internal coordination.
• Maintain accurate sales activity records and manage a pipeline toward targets.
• Provide regular status updates on accounts and growth opportunities.

Skills

Interpersonal skills

Strategic thinking

Sales processes

Verbal & written communication

Problem solving

Customer satisfaction

Data analysis

Organization & time management

Industry knowledge (software/tech)

CRM proficiency

Negotiation

Results-driven

Education

Bachelor’s degree in Business/Marketing/Technology or related field

Tools

Salesforce

HubSpot

Job description

Fullsteam Personnel, LLC is hiring an Account Manager for the Health and Wellness vertical. You will cultivate relationships with existing clients, identify upsell opportunities, and ensure continued satisfaction with software solutions and services.

The role emphasizes strategic account planning, contract renewals, and collaboration with the Customer Success team to achieve renewal and expansion targets.