Account Manager, Health and Wellness

Fullsteam; Oregon; Ibrido; USD 130.000 - 140.000; Tempo pieno

Descrizione del lavoro

Fullsteam, a leading provider of vertical software and embedded payments, is seeking an Account Manager for our Health and Wellness vertical. You will cultivate strong relationships with existing clients, identify upsell and cross-sell opportunities, and ensure ongoing satisfaction with our software solutions and services.

You will develop strategic account plans, collaborate with Customer Success, manage renewals to prevent churn, and track progress in the CRM to hit monthly and quarterly

Competenze

• Bachelor's degree in Business, Marketing, Technology or related field.
• 3+ years of software sales experience, SMB to mid-market preferred.
• On-Target Earnings (OTE): $130,000-$140,000 USD.

Mansioni

• Develop and maintain relationships with key stakeholders within existing accounts via phone, video, email and in person.
• Create and execute strategic account plans to identify growth opportunities and drive expansion.
• Match customer needs to qualifying products and solutions.
• Pursue upsell and cross-sell opportunities aligned with customer goals.
• Advocate for customers and ensure high levels of service.
• Manage contract renewals to minimize churn.
• Collaborate with Customer Success to ensure adoption and success.
• Address issues promptly, coordinating with internal teams as needed.
• Maintain CRM records; develop a sales pipeline to hit targets.
• Provide regular updates on account status and customer satisfaction metrics.

Conoscenze

Relationship building

Strategic thinking

Upselling & cross-selling

Verbal & written communication

Problem solving

Customer-centric

Data analysis

Time management

Software industry knowledge

Negotiation

Formazione

Bachelor's degree

Strumenti

Salesforce

HubSpot

CRM tools

MS Office

Descrizione del lavoro

It's fun to work in a company where people truly BELIEVE in what they're doing!Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As an Account Manager for our Health and Wellness vertical, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services.

Responsibilities and Duties:

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers business needs and match to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Skills and Competencies:

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to think strategically and identify growth opportunities within existing accounts.
• Strong understanding of sales processes and techniques for upselling and cross-selling.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong problem-solving skills with the ability to address and resolve customer issues effectively.
• Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.
• Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.
• In-depth understanding of the software technology industry and market dynamics.
• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
• Fast and adaptative learner, focused on improving customer and business processes.
• Advanced negotiation skills.
• Driven by achieving and exceeding targets, with a strong focus on results.

Experience and Education Requirements:

• Bachelor's degree in Business, Marketing, Technology, or a related field preferred.
• 3+ years of experience in software sales, preferably within the SMB and mid-market segments.
• On-Target Earnings (OTE): $130,000-$140,000 USDIncludes base salary plus commission.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.

Fullsteam is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.