Health & Wellness Account Growth Manager

Fullsteam; Oregon; Hybrid; USD 130,000 - 140,000; Full time

Job summary

Fullsteam, a leading provider of vertical software and embedded payments, is seeking an Account Manager for our Health and Wellness vertical. You will cultivate strong relationships with existing clients, identify upsell and cross-sell opportunities, and ensure ongoing satisfaction with our software solutions and services.

You will develop strategic account plans, collaborate with Customer Success, manage renewals to prevent churn, and track progress in the CRM to hit monthly and quarterly

Qualifications

• Bachelor's degree in Business, Marketing, Technology or related field.
• 3+ years of software sales experience, SMB to mid-market preferred.
• On-Target Earnings (OTE): $130,000-$140,000 USD.

Responsibilities

• Develop and maintain relationships with key stakeholders within existing accounts via phone, video, email and in person.
• Create and execute strategic account plans to identify growth opportunities and drive expansion.
• Match customer needs to qualifying products and solutions.
• Pursue upsell and cross-sell opportunities aligned with customer goals.
• Advocate for customers and ensure high levels of service.
• Manage contract renewals to minimize churn.
• Collaborate with Customer Success to ensure adoption and success.
• Address issues promptly, coordinating with internal teams as needed.
• Maintain CRM records; develop a sales pipeline to hit targets.
• Provide regular updates on account status and customer satisfaction metrics.

Skills

Relationship building

Strategic thinking

Upselling & cross-selling

Verbal & written communication

Problem solving

Customer-centric

Data analysis

Time management

Software industry knowledge

Negotiation

Education

Bachelor's degree

Tools

Salesforce

HubSpot

CRM tools

MS Office

Job description

Fullsteam, a leading provider of vertical software and embedded payments, is seeking an Account Manager for our Health and Wellness vertical. You will cultivate strong relationships with existing clients, identify upsell and cross-sell opportunities, and ensure ongoing satisfaction with our software solutions and services.

You will develop strategic account plans, collaborate with Customer Success, manage renewals to prevent churn, and track progress in the CRM to hit monthly and quarterly