Health Unit Coordinator: Patient Care & EHR Liaison

Mayo Clinic; Hudson (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

The Health Unit Coordinator (HUC) at Mayo Clinic provides organizational, receptionist, and clerical support to patient care units. Responsibilities include monitoring supplies, answering call lights, and assisting the care team with orders in the EHR, helping ensure smooth patient flow.

Applicants should have a high school diploma or equivalent, basic computer skills, and strong customer service and interpersonal abilities.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of computer systems and strong keyboarding skills.
• Successful completion of HUC post-secondary program, or HUC Certification preferred.
• Minimum of one year working experience in a medical environment preferred.
• Knowledge of basic medical terminology preferred.
• Proficiency with computer skills; EPIC knowledge preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Adapts effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.
• Maintains certifications/licensure per work unit requirements.

Responsibilities

• The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitors and orders supplies, promptly answering patient call lights and elevating patient needs to nursing staff.
• Assists the care team with managing orders in the electronic health record (EHR).
• Communicates effectively with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care.
• Functions as a resource to members of the health care team and is familiar with Mayo Clinic resources.

Skills

Keyboarding skills

Computer literacy

Interpersonal skills

Customer service

Organizational skills

Education

HUC post-secondary program

HUC Certification

Tools

EPIC

Job description

The Health Unit Coordinator (HUC) at Mayo Clinic provides organizational, receptionist, and clerical support to patient care units. Responsibilities include monitoring supplies, answering call lights, and assisting the care team with orders in the EHR, helping ensure smooth patient flow.

Applicants should have a high school diploma or equivalent, basic computer skills, and strong customer service and interpersonal abilities.