Patient Care & Administrative Coordinator (HUC)

Mayo Clinic; Wisconsin; On-site; USD 29,000 - 40,000; Part time

Job summary

The Health Unit Coordinator (HUC) at Mayo Clinic provides organizational, receptionist, and clerical support to patient care units. The role includes monitoring and ordering supplies, answering patient call lights, and elevating patient needs to nursing staff.

The HUC also assists with managing orders in the electronic health record (EHR) and communicates effectively with patients, visitors, and staff. Qualified candidates have a high school diploma, basic computer skills, and preferably

Qualifications

• High School diploma or equivalent required.
• Basic knowledge of computer systems and strong keyboarding skills.
• HUC post-secondary program or HUC Certification preferred.
• Minimum of one year working experience in a medical environment preferred.
• Knowledge of basic medical terminology preferred.
• Working knowledge with EHR systems, EPIC preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Adapts effectively to unpredictable situations within patient care.
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.
• Maintains certifications/licensure per work unit requirements.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units.
• Monitor and order supplies; answer call lights; assist nursing staff.
• Communicate effectively with patients, visitors, and facility staff.
• Serve as a resource to the healthcare team and utilize Mayo Clinic resources.
• Support the care team by anticipating and responding to team requests and patient needs.

Skills

Customer service

Interpersonal skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

HUC post-secondary program or HUC Certification

Tools

EPIC

EHR systems

Windows-based computer skills

Job description

The Health Unit Coordinator (HUC) at Mayo Clinic provides organizational, receptionist, and clerical support to patient care units. The role includes monitoring and ordering supplies, answering patient call lights, and elevating patient needs to nursing staff.

The HUC also assists with managing orders in the electronic health record (EHR) and communicates effectively with patients, visitors, and staff. Qualified candidates have a high school diploma, basic computer skills, and preferably