Health Systems Account Manager — Onsite SF, Drive Adoption & ROI

Latent; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive equity and compensation

Medical, dental, and vision insurance

Flexible PTO policy

Paid parental leave

Fertility and family-building stipend

Job summary

Latent Health is seeking an Account Manager to own post-implementation success for health-system customers in a fast-growing enterprise healthcare platform. You will drive adoption, demonstrate ROI, and develop trusted, long-term partnerships with executives across clinical, pharmacy, IT, and operations.

You will work onsite in San Francisco (3 days/week) and travel as needed for customer engagements, navigating complex governance to ensure renewals and expansion opportunities while delivering

Qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven success driving renewals and expansion in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Responsibilities

• Build and maintain executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders
• Drive adoption across departments by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities
• Build and execute structured account plans, MBRs, and QBRs that highlight results and align on future growth

Job description

Latent Health is seeking an Account Manager to own post-implementation success for health-system customers in a fast-growing enterprise healthcare platform. You will drive adoption, demonstrate ROI, and develop trusted, long-term partnerships with executives across clinical, pharmacy, IT, and operations.

You will work onsite in San Francisco (3 days/week) and travel as needed for customer engagements, navigating complex governance to ensure renewals and expansion opportunities while delivering