Remote National Customer Success Manager - Healthcare ROI

Kontakt; Florida; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Job summary

Kontakt.io is seeking a Customer Success Manager for national healthcare accounts to drive post-deployment adoption and measurable ROI. You will own strategic relationships across clinical, operational, IT, and executive stakeholders, guiding post-go-live adoption and expansion while coordinating with Sales and Product teams for renewals and growth.

This role is remote with travel (~30-40%) to meet customers, backed by equity and full health benefits as we scale toward $100M ARR.

Qualifications

• 6+ years of Customer Success experience in healthcare, supporting national healthcare organizations.
• Self-starter with the ability to hit the ground running and own customer relationships in a fast-paced growth environment.
• Comfortable operating through continuous change while delivering impact for customers.
• Experience with healthcare technology and SaaS platforms in complex environments.
• Strong understanding of renewals, expansions, and customer lifecycle management.

Responsibilities

• Own post-deployment success for strategic national healthcare customers.
• Develop and execute outcome-driven success plans aligned to goals (safety, asset visibility, ROI).
• Build relationships with clinical, operational, IT, and executive stakeholders.
• Guide post-go-live adoption, optimization, and expansion for sustained value.
• Identify risks/opportunities, resolve issues, coordinate with internal teams.
• Partner with Sales and CS leadership to support renewals and growth.
• Contribute to scalable CS practices and repeatable processes for adoption and retention.
• Translate customer data into ROI narratives and best practices for the CS org.
• Collaborate with Sales, Product, TAC, Hardware Ops, and Marketing for cohesive experiences.

Skills

Customer Success

Healthcare industry

Strategic accounts

Executive communication

ROI storytelling

Salesforce

Tools

Salesforce

Job description

Kontakt.io is seeking a Customer Success Manager for national healthcare accounts to drive post-deployment adoption and measurable ROI. You will own strategic relationships across clinical, operational, IT, and executive stakeholders, guiding post-go-live adoption and expansion while coordinating with Sales and Product teams for renewals and growth.

This role is remote with travel (~30-40%) to meet customers, backed by equity and full health benefits as we scale toward $100M ARR.