Health Center Operations Supervisor

United Health Centers of the San Joaquin Valley; Dinuba (CA); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with matching

Paid time off & holidays

Educational Assistance

Employee discounts and more

Job summary

United Health Centers of the San Joaquin Valley is seeking a Health Center Supervisor to direct staff and daily operations at the center under the Health Center Manager. You will oversee front and back office functions, improve patient flow, and ensure compliance with policies and procedures to deliver quality, cost-effective care.

The role emphasizes staff development, performance feedback, and coordination with the QA Coordinator for process improvement, with a focus on customer service and

Qualifications

• High School diploma or equivalent required; Associate degree preferred.
• Experience in lieu of degree may be applied.
• Minimum 1 year of management or supervisory experience preferred.

Responsibilities

• Ensure staff adherence to customer service standards and quality of work.
• Proactively manages provider appointment schedules to ensure templates are applied and appointments scheduled appropriately.
• Maintaining patientflow in clinic to a level that supports agency productivity standards and goals
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
• Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office positions.
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
• Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
• Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
• Ensures data entry corrections/completion is resolved in a timely manner.
• Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
• Provides coverage in health center positions as necessary.
• Interfaces with other departments to ensure operational effectiveness.
• Able to multi-task and manage assigned project as directed by Health Center Manager.
• Other duties and responsibilities as assigned by the Health Center Manager.

Skills

Bilingual preferred

Customer service

Leadership

Time management

Computer skills

Communication

Problem-solving

Education

High School diploma

Associate degree in Business/Healthcare Admin

Tools

Microsoft Office

EHR systems

Job description

United Health Centers of the San Joaquin Valley is seeking a Health Center Supervisor to direct staff and daily operations at the center under the Health Center Manager. You will oversee front and back office functions, improve patient flow, and ensure compliance with policies and procedures to deliver quality, cost-effective care.

The role emphasizes staff development, performance feedback, and coordination with the QA Coordinator for process improvement, with a focus on customer service and