Hybrid CSR: Health Benefits Support | Paid Training + Bonuses

Maximus; Athens (TX); Ibrido; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Tuition reimbursement

Employee discounts

Wellness program

Descrizione del lavoro

Maximus is hiring Customer Service Representatives to support the Health Texas project by providing customer care and benefit-enrollment services via telephone, IVR, and web portals. Paid, comprehensive training ensures high levels of knowledge and professionalism. This is a full-time, hybrid position with on-site training; eventual work-from-home options may be available in Athens, TX.

Shifts run 8:00 a.m. to 6:30 p.m. CST, Monday–Friday, with on-site training initially.

Competenze

• High school diploma or GED required.
• 0-6 months of relevant professional experience.
• Ability to work onsite first week of training.
• Must reside within 70 miles of Athens, TX.

Mansioni

• Answer incoming inquiries via telephone, IVR, web chat, or other channels.
• Provide accurate information about programs and services to consumers and enrollees.
• Document all interactions in applicable systems.
• Perform data entry and navigate multiple computer systems.
• Escalate unresolved or complex issues to appropriate staff.

Conoscenze

Problem solving

Multi-tasking

Typing

Urgency & pressure handling

Organizational skills

Teamwork

Formazione

High School Diploma or GED

Strumenti

Teams

Windows

Mac

Descrizione del lavoro

Maximus is hiring Customer Service Representatives to support the Health Texas project by providing customer care and benefit-enrollment services via telephone, IVR, and web portals. Paid, comprehensive training ensures high levels of knowledge and professionalism. This is a full-time, hybrid position with on-site training; eventual work-from-home options may be available in Athens, TX.

Shifts run 8:00 a.m. to 6:30 p.m. CST, Monday–Friday, with on-site training initially.