Healing Arts Guest Experience Associate

Kripalu; Stockbridge (MA); Presencial; USD 22 000 - 30 000; Tempo parcial

Resumo da oferta

Kripalu Center in the Berkshire hills of Western Massachusetts is seeking a warm, professional Receptionist for the Healing Arts Department. You will greet guests, manage daily administrative tasks, and support the dispensary to ensure a smooth, high-quality guest experience.

The role requires 18+ hours per week with evenings and weekend shifts, 1-3 years of customer service, and an associate degree or equivalent.

Qualificações

• 1–3 years of customer service or related experience.
• Associates degree OR equivalent experience including training in Microsoft programs.
• Basic math and money/POS skills.
• Ability to work independently while being a team player.
• Prior experience with ResortSuite or Agilisys software is a plus.

Responsabilidades

• Check in guests for services, including scheduling, modifying, and canceling appointments.
• Open and close the department daily in accordance with standard operating procedures.
• Support linen room maintenance and dispensary operations, ensuring product availability for all services.
• Respond to therapists’ written requests related to facility and product needs.
• Work closely with therapists to ensure smooth appointment flow and a positive guest experience.
• Develop and maintain a strong understanding of Healing Arts modalities and communicate offerings to guests.
• Maintain a clean, safe, fully stocked, organized work environment.
• Communicate clearly with guests and colleagues regarding needs or occurrences.
• Build relationships with guests by understanding expectations and addressing concerns.

Conhecimentos

Customer service

Independent work

Formação académica

Associate degree or equivalent experience with Microsoft training

Ferramentas

ResortSuite

Agilisys

Descrição da oferta de emprego

Kripalu Center in the Berkshire hills of Western Massachusetts is seeking a warm, professional Receptionist for the Healing Arts Department. You will greet guests, manage daily administrative tasks, and support the dispensary to ensure a smooth, high-quality guest experience.

The role requires 18+ hours per week with evenings and weekend shifts, 1-3 years of customer service, and an associate degree or equivalent.