Part Time Healing Arts Receptionist

Kripalu; Stockbridge (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Kripalu Center in the Berkshire hills of Western Massachusetts is seeking a warm, professional Receptionist for the Healing Arts Department. You will greet guests, manage daily administrative tasks, and support the dispensary to ensure a smooth, high-quality guest experience.

The role requires 18+ hours per week with evenings and weekend shifts, 1-3 years of customer service, and an associate degree or equivalent.

Qualifications

• 1–3 years of customer service or related experience.
• Associates degree OR equivalent experience including training in Microsoft programs.
• Basic math and money/POS skills.
• Ability to work independently while being a team player.
• Prior experience with ResortSuite or Agilisys software is a plus.

Responsibilities

• Check in guests for services, including scheduling, modifying, and canceling appointments.
• Open and close the department daily in accordance with standard operating procedures.
• Support linen room maintenance and dispensary operations, ensuring product availability for all services.
• Respond to therapists’ written requests related to facility and product needs.
• Work closely with therapists to ensure smooth appointment flow and a positive guest experience.
• Develop and maintain a strong understanding of Healing Arts modalities and communicate offerings to guests.
• Maintain a clean, safe, fully stocked, organized work environment.
• Communicate clearly with guests and colleagues regarding needs or occurrences.
• Build relationships with guests by understanding expectations and addressing concerns.

Skills

Customer service

Independent work

Education

Associate degree or equivalent experience with Microsoft training

Tools

ResortSuite

Agilisys

Job description

Kripalu Center is the largest yoga and wellness retreat center in the US. Kripalu is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. Kripalu’s campus is in the Berkshires of Western Massachusetts

Kripalu offers a wide range of experiences for guests, ranging from day passes to multi day programs and including signature programming and training developed by Kripalu, online programs, multi-day group events, and programming delivered by visiting talent (thought leaders, presenters, and luminaries).

Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present day practices of leadership and accountability.

Position Summary

The Receptionist for the Healing Arts Department provides a warm, welcoming environment and creates positive first impressions for guests. This role supports daily operations through administrative responsibilities and dispensary support, ensuring a seamless and high-quality guest experience.

Schedule Requirements

• Must be available to work evening and weekend shifts
• Position requires a minimum commitment of 18+ hours per week

Accountabilities

• Check in guests for services, including scheduling, modifying, and canceling appointments
• Open and close the department daily in accordance with standard operating procedures
• Support linen room maintenance and dispensary operations, ensuring product availability for all services
• Respond to therapists’ written requests related to facility and product needs
• Work closely with therapists to ensure smooth appointment flow and a positive guest experience
• Develop and maintain a strong understanding of all Healing Arts modalities and effectively communicate offerings to guests
• Maintain a clean, safe, fully stocked, and organized work environment
• Communicate clearly and professionally with guests, team members, supervisors, and therapists regarding any relevant occurrences or needs
• Build effective relationships with guests by understanding expectations, addressing concerns, and offering practical solutions
• Perform other duties as assigned
• Demonstrates a commitment to equity, diversity, and inclusion
• Upholds strong ethics, integrity, and values aligned with Kripalu’s organizational principles
• Approaches work with a collaborative mindset
• Builds and maintains effective relationships with both internal and external stakeholders
• Demonstrates flexibility and agility, supporting needs across departments as required
• Cultivates a sense of joy, presence, and positivity in the workplace
• Maintains knowledge and skills necessary to meet job expectations and stays current with relevant practices
• Approaches experiences as opportunities for learning and growth
• Takes responsibility for personal and professional development
• Models Kripalu’s values: service, presence, inquiry, compassion, practice, and integrity

MINIMAL QUALIFICATIONS

• -1-3 years customer service or related experience
• -Associates degree OR equivalent experience including training in Microsoft programs
• -Basic math and money/POS skills
• -Ability to work independently while being a team player
• -Prior experience with ResortSuite or Agilisys software a plus

ESSENTIAL PHYSICAL REQUIREMENTS

• -Prolonged periods (at least two consecutive hours) of standing/walking around the department
• -Frequent use of computers and handheld electronic equipment.
• -Reaching, including above eye level, crouching, kneeling, stooping
• -This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
• -Lifting and moving items weighing up to 35 lbs.

Kripalu is deeply committed to diversity in all forms; we are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis prohibited by applicable law.

This position is not eligible for sponsorship and Kripalu is unable to support a optional or curricular practical training (OPT/CPT) program. Kripalu is interested in every qualified candidate who is eligible to work in the United States.