Part Time Healing Arts Receptionist

Kripalu Center for Yoga & Health; United States; On-site; USD 21,000 - 34,000; Part time

Job summary

The Receptionist for the Healing Arts Department at Kripalu Center for Yoga & Health provides a warm, welcoming entry for guests, handling appointment scheduling, check-ins, and dispensary support. Evening and weekend shifts are required, with a minimum 18 hours per week, contributing to a calm, guest-focused environment.

Responsibilities include managing schedules, opening/closing the department, assisting therapists, maintaining a clean workspace, and clear communication with guests and team

Qualifications

• 1–3 years of customer service or related experience.
• Associates degree or equivalent, including training in Microsoft programs.
• Basic math and money handling / POS skills.
• Ability to work independently while being a team player.
• Experience with ResortSuite software is a plus.

Responsibilities

• Check in guests for services and schedule/modify/cancel appointments.
• Open and close the department daily according to SOPs.
• Support linen room maintenance and dispensary operations.
• Respond to therapists’ written requests related to facility needs.
• Work closely with therapists to ensure smooth appointment flow.
• Maintain a clean, safe, and organized work environment.
• Communicate clearly with guests, team members, supervisors, and therapists.
• Build relationships with guests by understanding expectations and offering solutions.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Independent work

Education

Associates degree

Microsoft training / equivalents

Tools

ResortSuite

POS systems

Microsoft Office

Job description

About Us

Kripalu Center is the largest yoga and wellness retreat center in the United States and a nonprofit educational organization dedicated to supporting individuals and communities in realizing their full potential through the transformative wisdom and practice of yoga. Rooted in mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through immersive, experiential learning. Its campus is located in the Berkshires of Western Massachusetts.

Kripalu offers a wide range of guest experiences, including day passes, multi-day programs, signature trainings, online learning, group retreats, and programs led by visiting thought leaders and presenters.

The Healing Arts Department is a core part of the Kripalu guest experience, offering a variety of bodywork, therapeutic, and wellness services that support relaxation, restoration, and healing. The team works collaboratively to create a professional, nurturing environment where guests feel cared for and supported throughout their stay.

Kripalu is committed to fostering a workplace and community that prioritizes a sense of belonging for all employees, presenters, and guests. We seek individuals who are eager to contribute to an evolving organization grounded in timeless yogic principles and modern practices of leadership and accountability.

Position Summary

The Receptionist for the Healing Arts Department provides a warm, welcoming environment and creates positive first impressions for guests. This role supports daily operations through administrative responsibilities and dispensary support, ensuring a seamless and high-quality guest experience.

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Schedule Requirements

- Must be available to work evening and weekend shifts

- Position requires a minimum commitment of 18+ hours per week

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Accountabilities

- Check in guests for services, including scheduling, modifying, and canceling appointments

- Open and close the department daily in accordance with standard operating procedures

- Support linen room maintenance and dispensary operations, ensuring product availability for all services

- Respond to therapists written requests related to facility and product needs

- Work closely with therapists to ensure smooth appointment flow and a positive guest experience

- Develop and maintain a strong understanding of all Healing Arts modalities and effectively communicate offerings to guests

- Maintain a clean, safe, fully stocked, and organized work environment

- Communicate clearly and professionally with guests, team members, supervisors, and therapists regarding any relevant occurrences or needs

- Build effective relationships with guests by understanding expectations, addressing concerns, and offering practical solutions

- Perform other duties as assigned

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Competencies

- Demonstrates a commitment to equity, diversity, and inclusion

- Upholds strong ethics, integrity, and values aligned with Kripalus organizational principles

- Approaches work with a collaborative mindset

- Builds and maintains effective relationships with both internal and external stakeholders

- Demonstrates flexibility and agility, supporting needs across departments as required

- Cultivates a sense of joy, presence, and positivity in the workplace

- Maintains knowledge and skills necessary to meet job expectations and stays current with relevant practices

- Approaches experiences as opportunities for learning and growth

- Takes responsibility for personal and professional development

- Models Kripalus values: service, presence, inquiry, compassion, practice, and integrity

Qualifications

MINIMAL QUALIFICATIONS

-1-3 years customer service or related experience

-Associates degree OR equivalent experience including training in Microsoft programs

-Basic math and money/POS skills

-Ability to work independently while being a team player

-Prior experience with ResortSuite software a plus

ESSENTIAL PHYSICAL REQUIREMENTS

-Prolonged periods (at least two consecutive hours) of standing/walking around the department
-Frequent use of computers and handheld electronic equipment.
-Reaching, including above eye level, crouching, kneeling, stooping
-This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
-Lifting and moving items weighing up to 35 lbs.