Night Auditor for Guest Services

Kripalu Center For Yoga And Health; Stockbridge (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vacation, Sick, & Personal Time

Vision

403(b) Retirement Plan

Free meals in Kripalu Dining Hall

Discounted purchases in Kripalu Shop

Yoga Classes

Job summary

Kripalu Center For Yoga And Health in Stockbridge, MA is seeking a Night Auditor to manage after-hours inquiries by phone or email and assist the front desk and call center. You will balance revenue, run nightly audit procedures, and support guest and student experiences from pre-arrival to post-stay.

The role requires strong English communication, reliability, basic Microsoft Office skills, and the ability to lift 25 lbs. Evening hours and weekend work are required with a $18.25 hourly wage.

Qualifications

• Fluent written and spoken English.
• Strong verbal communication and active listening.
• Problem solving and collaboration to find solutions.
• Professional and reliable with attention to detail.
• Ability to learn new computer software.
• Strong math and money handling skills.

Responsibilities

• Prepare and follow Nightly Audit procedures.
• Balance all revenue sources and complete daily financial reports.
• Perform closing and opening daily system functions.
• Adhere to Front Desk Policies and Procedures.
• Provide Front Desk services during nighttime hours.
• Answer guests’ questions about offerings and services.
• Assist guests onsite with questions or bookings for future services.

Skills

English fluency

Communication

Problem solving

Reliability

Attention to detail

Microsoft Office

Money handling

Lifting 25 lbs

Education

High School or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Job Details
Location: 57 INTERLAKEN RD - STOCKBRIDGE, MA 01262
Salary: $18.25 - $18.25 Hourly

Position Summary

The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience. The Night Auditor also supports the call center and the front desk. This role answers all guest/students' inquiries about online and onsite programming and various amenities. He/she would have the additional responsibility of preparing and performing all the end‑of‑day procedures in the Guest Service Department which facilitates all areas of a guest’s experience, including pre-arrive, during their stay, and post stay.

Core Competencies

• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational values of Service, Compassion, Inquiry, Integrity and Presence.
• Honors and respects the diversity and uniqueness of each individual staff member.
• Maintains confidentiality and creates an environment where staff feel supported and welcome.
• Eager to develop and maintain simple and efficient systems.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions and ideas.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
• Learns and adapts quickly in new situations resulting in successful performance.
• Accepts responsibility for own actions.
• Embraces experiences as learning opportunities.

Essential Skills and Experience

• Demonstrated ability to speak and write fluently in English.
• Strong verbal communication and active listening skills.
• Demonstrated success in problem solving and the ability to collaborate with others to find a solution.
• Professional & reliable.
• Attention to detail and ability to multitask.
• Commitment to organizational values and mission.
• Ability to learn new computer software applications.
• Strong math and money handling skills.
• Ability to lift 25 lbs.

Accountabilities

• Prepare and follow Nightly Audit procedures.
• Accountable for balancing all revenue sources and completing daily financial reports.
• Perform closing and opening daily system functions.
• Adhere to all Front Desk Policies and Procedures.
• Provide Front Desk services during the nighttime hours.
• Answer guests’ questions about the organizations and different offerings that would be available to them.
• Assist guests onsite with any questions or bookings for future services.

Minimum Qualifications

• High School education or equivalent.
• Must be available to work evenings, weekends, and some holidays.
• Proficient with Microsoft Office, specifically Outlook, Excel, and Word.

Benefits (Start Day One of Employment)

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403(b) Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs
• Night time differential earning of $0.75 per hour worked between the hours of 10 p.m. – 6 a.m.

Kripalu is deeply committed to diversity in all forms; we are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis prohibited by applicable law.