Head Waiter & Wine Specialist - Fine Dining Leader

Great American Steakhouse; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Workstream is seeking a Head Waiter to lead the dining room team and ensure flawless customer service in a fine-dining environment. The ideal candidate holds a sommelier certification with at least 3 years in a similar role and possesses strong wine knowledge and presentation skills.

You will supervise service protocols, train staff, manage inventory and costs, and coordinate with the kitchen to deliver an exceptional guest experience.

Qualifications

• Professional certification as a sommelier.
• Minimum of 3 years of experience in a similar role, preferably in fine dining.
• Deep, up-to-date knowledge of national and international wines, with the ability to identify emerging trends.
• Excellent communication and presentation skills.
• Experience in inventory management and cost control.
• Ability to work in an innovative and dynamic environment.

Responsibilities

• Customer Experience: Greet customers personally, introduce the team, and ensure a memorable first impression. Regularly check tables, resolve issues, and provide tailored recommendations, including menu items and drink pairings.
• Service Protocol Supervision: Ensure the team follows service procedures, maintains timing, and presents dishes impeccably. Organize training for continuous improvement and provide feedback to staff.
• Wait Time Management: Oversee dish and drink preparation times, ensuring timely delivery. Communicate with the kitchen to manage delays and maintain service flow.
• Coordination & Communication: Use the radio to coordinate with departments and ensure smooth operations. Manage table assignments, staff rotations, and coverage.
• Leadership & Work Environment: Lead by example, fostering professionalism and teamwork. Focus on detail and uphold high service standards.

Skills

Leadership

Communication

Wine knowledge

Menu knowledge

Inventory management

Job description

Workstream is seeking a Head Waiter to lead the dining room team and ensure flawless customer service in a fine-dining environment. The ideal candidate holds a sommelier certification with at least 3 years in a similar role and possesses strong wine knowledge and presentation skills.

You will supervise service protocols, train staff, manage inventory and costs, and coordinate with the kitchen to deliver an exceptional guest experience.