Customer-Focused Teller & Financial Wellness Advocate

KeyBank; Loudonville (NY); On-site; USD 37,000 - 48,000; Full time

Job summary

KeyBank in Loudonville, NY is hiring a Teller to serve clients in person with accurate transactions and friendly guidance. You will welcome new and existing clients, handle deposits and withdrawals, balance cash drawer, and identify opportunities to connect customers with a Banker for broader financial wellness planning.

The role emphasizes excellent service, compliance, and teamwork within a branch environment, with Saturday shifts as needed and a base hourly rate plus incentive compensation.

Qualifications

• Experience in a client service role is required.
• Experience handling cash transactions is required.
• General computer skills including Windows-based applications and calculator use are required.

Responsibilities

• Provide excellent in-person client service by welcoming clients and assisting with account transactions and servicing needs.
• Identify and resolve client servicing issues and smoothly transition clients to a Banker for more complex needs.
• Balance cash drawer and follow all security, compliance, and policy guidelines.

Skills

Customer service

Cash handling

PC Windows

Sales & service

Education

High School Diploma

Job description

KeyBank in Loudonville, NY is hiring a Teller to serve clients in person with accurate transactions and friendly guidance. You will welcome new and existing clients, handle deposits and withdrawals, balance cash drawer, and identify opportunities to connect customers with a Banker for broader financial wellness planning.

The role emphasizes excellent service, compliance, and teamwork within a branch environment, with Saturday shifts as needed and a base hourly rate plus incentive compensation.