Lead Teller and Team Leader — Elevate Banking Service

Trustco Bank; Ballston Lake (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Trustco Bank is hiring a Head Teller in Ballston Spa, NY. The role supervises teller staff, oversees cash handling, and delivers outstanding customer service while ensuring compliance with policies.

The position offers an hourly wage of $20.00–$23.00 and a full-time schedule aligned with branch operations, including weekend hours. Benefits and opportunities for growth are highlighted in the job description.

Qualifications

• High school diploma or equivalent.
• Supervisory experience required.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills.
• Fluency in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills and ability to multitask
• Willingness to participate in ongoing training and development
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Deliver outstanding customer service and assist customers with transactions and product recommendations.
• Lead teller operations, supervise staff, and ensure accurate cash handling and audits.
• Process deposits, withdrawals, loan payments, checks, and other transactions with accuracy.
• Prepare reports and maintain compliance with policies and regulations.

Skills

Customer service

Cash handling

Verbal communication

Teamwork

Multitasking

Transportation access

Stamina

Education

High school diploma or equivalent

Job description

Trustco Bank is hiring a Head Teller in Ballston Spa, NY. The role supervises teller staff, oversees cash handling, and delivers outstanding customer service while ensuring compliance with policies.

The position offers an hourly wage of $20.00–$23.00 and a full-time schedule aligned with branch operations, including weekend hours. Benefits and opportunities for growth are highlighted in the job description.