Customer-First Banking Teller

Trustco Bank; Town of Catskill (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with employer contribution

401(k) match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Trustco Bank in New York seeks a Full-Time Teller to be the frontline ambassador delivering exceptional customer service and accurate cash handling. You will process deposits, withdrawals, and payments, promote bank products, and help maintain security and accuracy in daily operations.

As a team member, you will balance end-of-day transactions, assist customers with account inquiries, and support a welcoming, compliant branch environment.

Qualifications

• High School Diploma or equivalent.
• Proven experience in customer service and cash handling.
• Strong verbal communication skills.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Highly organized with exceptional multitasking abilities.
• Ability to thrive in small team environments.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Product & Service Promotion: Cross-sell and educate clients on the Bank's diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Client Support & Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Reconciliation & Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile ATMs. Maintain detailed reports and logs to ensure compliance and accurate record retention.

Skills

Customer service

Cash handling

Verbal communication

Bilingual

Reliable transportation

Multitasking

Team oriented

Training

Education

High School Diploma or equivalent

Job description

Trustco Bank in New York seeks a Full-Time Teller to be the frontline ambassador delivering exceptional customer service and accurate cash handling. You will process deposits, withdrawals, and payments, promote bank products, and help maintain security and accuracy in daily operations.

As a team member, you will balance end-of-day transactions, assist customers with account inquiries, and support a welcoming, compliant branch environment.