Food Service Ops Leader - Guest Experience

SSA Consulting Group; Baltimore (MD); On-site; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(K) Plan + Match

Tuition Discount

Parental Leave

Employee Discounts

Job summary

A leading food service management organization in Baltimore is seeking an experienced Assistant Operations Manager. This role requires overseeing food service operations, managing staff training, and ensuring a high-quality guest experience. The ideal candidate has strong leadership skills, at least two years in operations management, and a passion for the hospitality industry. Competitive pay with full-time benefits is offered.

Qualifications

• Strong leadership skills to foster team development.
• Ability to manage financials and operations effectively.
• Must have physical ability to lift boxes up to 35 lbs.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service.
• Oversee food service training and orientation of all staff.
• Document and address employee performance.

Skills

Interpersonal and communication skills

Leadership skills

Problem solving skills

Organizational skills

Flexibility in fast-paced environment

Education

ServSafe or Food Handling Certification

Two years of operations management experience

Tools

Basic office computer skills

Job description

A leading food service management organization in Baltimore is seeking an experienced Assistant Operations Manager. This role requires overseeing food service operations, managing staff training, and ensuring a high-quality guest experience. The ideal candidate has strong leadership skills, at least two years in operations management, and a passion for the hospitality industry. Competitive pay with full-time benefits is offered.