Hotel Operations Leader: Elevate Guest Experience

DIMENSION MASTER; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Job summary

DIMENSION MASTER in Baltimore, MD seeks a Hotel Operations Manager to lead day-to-day hotel operations, ensure guest satisfaction, and uphold brand standards. You will collaborate with department leaders to optimize front office, housekeeping, F&B, maintenance, and guest services.

You will coach managers, monitor guest feedback, manage staffing and budgeting, drive cost control, and foster a positive, professional guest-focused culture.

Qualifications

• Previous hotel front office leadership experience.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and guest experiences.

Responsibilities

• Oversee daily hotel operations to ensure guest service and operational efficiency.
• Lead, coach, and support department managers and team members across hotel operations.
• Monitor guest satisfaction scores and implement service improvement initiatives.
• Address and resolve guest concerns promptly and professionally.
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures.
• Manage staffing levels, scheduling, employee development, and performance management.
• Review operational reports, labor costs, revenues, and expenses to support business goals.
• Coordinate with all departments to ensure seamless communication and service delivery.
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards.
• Support budgeting, forecasting, inventory management, and cost-control initiatives.
• Assist with recruitment, onboarding, and training programs.
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays.
• Foster a positive, professional, and guest-focused work environment.

Skills

Hotel leadership

Communication skills

Problem solving

Organization & detail

Front office systems

Staffing & scheduling

Guest focus

Flexibility to shifts

Job description

DIMENSION MASTER in Baltimore, MD seeks a Hotel Operations Manager to lead day-to-day hotel operations, ensure guest satisfaction, and uphold brand standards. You will collaborate with department leaders to optimize front office, housekeeping, F&B, maintenance, and guest services.

You will coach managers, monitor guest feedback, manage staffing and budgeting, drive cost control, and foster a positive, professional guest-focused culture.