Head of US Customer Support & Onboarding

Foodhub; Philadelphia (Philadelphia County); On-site; USD 206,000 - 230,000; Full time

Benefits offered by this job

33 days annual leave

Holiday exchange - Buy up to 5 days holiday each year

401k contributions

Health contributions

Job summary

A leading company in technology solutions is seeking a Mid-Senior level professional to oversee and enhance business operations in the USA. The role involves managing on-boarding, customer service, and dispatch departments while ensuring client satisfaction and operational efficiency. The ideal candidate will possess strong problem-solving skills and a technical understanding of POS systems. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Mid-Senior level position overseeing business operations in the USA.
• Responsible for recruitment, onboarding, and training of new employees.

Responsibilities

• Lead on-boarding and dispatch activities for USA region.
• Drive outcomes and manage customer service and dispatch departments.

Skills

Communication

Customer Service

Problem Solving

Tools

POS Systems

Cloud-based Platforms

Job description

A leading company in technology solutions is seeking a Mid-Senior level professional to oversee and enhance business operations in the USA. The role involves managing on-boarding, customer service, and dispatch departments while ensuring client satisfaction and operational efficiency. The ideal candidate will possess strong problem-solving skills and a technical understanding of POS systems. This position offers a dynamic work environment with opportunities for growth and development.