Customer Success Ops & Onboarding Analyst

DoorLoop; Kapolei (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan with 4% matching

Full medical, dental, and vision coverage

Life insurance fully covered

Short- and long-term disability insurance

Paid parental leave

Monthly stipend for work-related expenses

Top-tier equipment provided

Job summary

A leading software development company is seeking a Customer Success & Onboarding Operations Analyst. This mid-senior level role involves optimizing workflows, enhancing customer lifecycle processes, and collaborating with various teams to improve activation and retention. The ideal candidate has 3+ years in operations or business analysis, particularly in SaaS environments. Comprehensive benefits and a full-time contract are offered.

Qualifications

• 3+ years in operations, business analysis, or related fields, preferably within SaaS.
• Experience with Salesforce reporting, Salesforce workflows, and data management.
• Familiarity with customer lifecycle management and onboarding/implementation concepts.

Responsibilities

• Collaborate with CX leadership to optimize onboarding, implementation, and Customer Success workflows.
• Maintain and enhance the operational components of customer health scoring.
• Support the operational side of renewal and expansion motions.

Skills

Operations

Business analysis

Salesforce reporting

Data management

Customer lifecycle management

Attention to detail

Collaboration

Technical aptitude

Tools

Salesforce

Vitally

Job description

A leading software development company is seeking a Customer Success & Onboarding Operations Analyst. This mid-senior level role involves optimizing workflows, enhancing customer lifecycle processes, and collaborating with various teams to improve activation and retention. The ideal candidate has 3+ years in operations or business analysis, particularly in SaaS environments. Comprehensive benefits and a full-time contract are offered.